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Frequently Asked Questions
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Sydney World Square Shopping Centre
Shop 9.28, 644 George Street Sydney NSW 2000
© Copyright 2014
A World
Leader in
1) Why should I pre-order my foreign currency with ICE's Click & Collect?

Our secure, easy-to-use online system will save you time and money. All Click & Collect customers benefit from preferred rates and no service charges or fees. Select from 11 major and exotic currencies online, all from the comfort of your own home or office. And, you'll have peace of mind knowing your currencies will be available when you need them.

2) Do I have to pay for my order online?

No. When using Click & Collect simply select your currencies, quantities and from which one of our locations you want to pick up your order. Tell us when you prefer to pick up and we'll have your Click & Collect order waiting for you.

3) What exchange rate do I pay for my Click & Collect order?

Your Click & Collect order entitles you to our competitive counter rates. Youíll pay the Click & Collect rate on the day of your pick-up. We update our rates daily to reflect current market rate fluctuations. Check the Click & Collect rate of the day any time at Daily Exchange Rates

4) Is the rate shown on my confirmation order exactly how much I will have to pay for my currency?

The total amounts shown on your Confirmation Order are based on the Click & Collect rates of the day, on the day you place your order, and are indicative only. Since you can place your order from 48 hours up to a year in advance, the rates shown on your confirmation are estimates only. You'll pay the Click & Collect rate of the day, on the day you pick up your order. You are always guaranteed to get the best ICE exchange rate by using Click & Collect.

5) Do you charge a commission or service charge?

We waive all regular service charges and fees for Click & Collect customers.

6) What is your Free Currency Buy-Back offer?

We know that sometimes it's hard to know exactly how much foreign currency to purchase. Our Currency Buy-Back service gives you peace of mind and is free.

If you have foreign money left over when you return, we will exchange it back at the prevailing exchange rate on the day received. Simply take your unspent currency (bank notes only) and original ICE sales receipt to any one of our locations in Australia.

This offer is available to every Click & Collect customer and with no time limit.

7) Can I be guaranteed my order will be ready in 48 hours?

We make every attempt to ensure that the currencies you order will be available to you on your requested date of pick up. If we have any problems getting your order to the requested ICE location on time, we will contact you to discuss alternatives.

8) What methods of payment can I use to pay for my Click & Collect order?

We accept cash, debit or credit card (Mastercard / Visa) payments for all Click & Collect orders. If you want to pay using your credit card, a credit card processing fee will apply.

9) What if I don't see the currency I need on your list of choices?

We carry over 50 currencies in different combinations at various ICE locations across the country. If you donít see the currency you're looking for on our list of Click & Collect choices, please give us a call or send us an email. Chances are we have or can get you what you need.