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Privacy Policy
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Sydney World Square Shopping Centre
Shop 9.28, 644 George Street Sydney NSW 2000
© Copyright 2014
A World
Leader in

ICE “International Currency Services Australia Pty Ltd” is committed to preserving the privacy of all visitors to its website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By placing an order on our site, you consent to the collection, use and transfer of your information under the terms of this policy.

Information Collected From You

The nature of our site means that when you visit or order money on it, you may be asked to provide certain information such as your contact details and other demographic information. We may also collect information about your use of our site as well as other information you may provide to us when using our site.

Use of Your Information

The information you supply to us will enable us to provide you with the currency or any other products or services you have requested and will enable us to contact you as and when necessary. Your information is also important to us in helping us to administer, support, improve and develop our business and site.

In particular, we may (at our discretion) use the information collected to contact you on your views on our business and to notify you about important changes or developments to the site or to the products or services we provide. Further, where you have consented on our site, we might also use your information to let you know about other products and services which we offer that may be of interest to you. If you change your mind about being contacted in future, please let us know by sending an email to us at

Disclosure of Information

Unless required to do so by law, ICE will not otherwise share, sell or distribute any of the information you provide to us without your consent. Personally identifiable information about you will only be used for the specific purposes for which it was provided or as authorized by law and will not be disclosed to any other companies for marketing purposes.

We will always take steps to ensure, as far as reasonably practicable, that your information is used by third parties in accordance with this policy. We may also pass information on the usage of our site to other third parties but this will not include information that can be used to identify you.

ICE will maintain Website security which includes the use of a secure socket layer (SSL) certificate, data encryption technology and prevention of unauthorized access for continuous protection of your sensitive data.

Anti-Money Laundering Advisory

Please be advised that ICE complies with all Australia’s Anti-Money Laundering rules and regulations. As a result you may be required to provide certain information depending on the amount of your transaction. Also, in order to reinforce controls, our information system might also randomly ask for certain information for any given transaction amount.

All collected data is kept for 7 years as per Australia’s Anti-Money Laundering rules and regulations and handled under the control of the Australian Privacy Principles in the Privacy Act. We have implemented measures ensuring that ICE can only disclose specific information as described in the Act, only to police and specific enforcement and national security agencies, and only when established legal thresholds are met.

Links to Other Sites

In the event that we have links to other websites on our site, we do not accept any responsibility for their data policies, procedures or the contents of their site. Access to any other internet sites linked to our site is at the user’s own risk.


Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log onto the site. Cookies make is easier for you to log onto and use our site during future visits. In the event that you have set up your computer to reject cookies, you may still be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know by emailing us at

Security and Data Retention

We endeavor to take all reasonable steps to protect any information you supply to us including the use of encryption technology, but cannot guarantee the security of any information disclosed online.

You accept the inherent security implications of being and transacting online and will not hold us responsible for any breach of security unless we have been negligent or in willful default.

Accessing and Updating

You can, at any time, request access to the information we hold about you by emailing us at the address set out below. You may ask us to make any necessary changes to ensure that such information is accurate. If you wish to do this, please contact us at the same email address. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information about you that we hold.

Calls to Us

Any phone calls made to us may be monitored and recorded for training and other lawful purposes.

Changes to this Policy

Any changes to our privacy policy in the future will be posted on the site and, if appropriate, notified through e-mail announcements.


We welcome any comments, queries and requests relating to our use of your information. Such comments should be addressed to us at: